Shipping policy
Shipping Policy – Therma Heating Pad
🚚 Shipping Coverage
We proudly offer delivery across all Emirates in the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
⏱️ Order Processing
- All orders are processed within 24 hours.
- Orders placed after working hours, on weekends, or public holidays will be processed the next business day.
🚀 Delivery Time
- Fast Delivery: 1–2 business days within UAE
- Remote Areas: May take up to 2–3 business days
We work with reliable local delivery partners to ensure your Therma Heating Pad reaches you quickly and safely.
💰 Shipping Charges
-
Free Shipping on all orders across UAE
(You can change this to a flat rate if needed)
💵 Cash on Delivery (COD)
- Cash on Delivery is available across UAE
- Please ensure you have the exact amount ready at the time of delivery
📍 Order Tracking
- Once your order is shipped, you will receive a tracking update via SMS or email
- You can track your delivery status anytime
⚠️ Delivery Delays
While we aim to deliver within 1–2 days, delays may occur due to:
- Public holidays
- Weather or unforeseen courier issues
- Incorrect shipping details
❗ Incorrect Address
Please double-check your shipping details before placing an order. We are not responsible for delays caused by incorrect or incomplete addresses.
📦 Damaged or Lost Orders
If your order arrives damaged or is missing, please contact us within 48 hours, and we’ll resolve it promptly.
🔄 Split Shipments
In rare cases, your order may be shipped in multiple packages depending on stock availability.